PHYCHOLOGY OF WORK IN SOCIAL SERVICE ORGANIZATIONS
PSICOLOGIA DEL LAVORO NELLE ORGANIZZAZIONI DEI SERVIZI SOCIALI
| A.Y. | Credits |
|---|---|
| 2023/2024 | 6 |
| Lecturer | Office hours for students | |
|---|---|---|
| Franco De Felice | Tuesday from 3 pm to 4 pm |
| Teaching in foreign languages |
|---|
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Course with optional materials in a foreign language
English
This course is entirely taught in Italian. Study materials can be provided in the foreign language and the final exam can be taken in the foreign language. |
Assigned to the Degree Course
| Date | Time | Classroom / Location |
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| Date | Time | Classroom / Location |
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Learning Objectives
The university course aims to provide useful knowledge for actively participating in the promotion, organization and management of social services; starting from the knowledge of legislation both at national and Marche Region level governing social services, it will address in depth the implementing regulations on certain kinds of social services. Successively, students will be involved also through testimonials and guided tours, allowing them to experience the organizational and managerial practice. Work psychology issues will be analyzed which are fundamental for understanding the problems and dynamics of social service management
Program
Starting from an analysis of the historical and legislative development of social services in Italy and in the Marche Region it will pay particular attention to the organization and management of the most important social services for senior citizens, minors, disabled persons and mentally disabled, as well as to certain issues related to work psychology which are useful in social service management. The teaching will deal with the following issues:
- analysis of national and regional legislation on social services - n. 2 hours
- social and health services for minors - n. 4 hours
- social and health services for the disabled - n. 4 hours
- social and health services for the elderly - n. 4 hours
- social and health services for the mentally disabled - n. 4 hours
- motivation to work - n. 2 hours
- Leadership - n. 2 hours
- group work - n. 2 hours
- The psychology of health and illness - n. 2 hours
-Non technical skills e soft skills - n. 4 ore
- stress, burnout, mobbing - n. 4 hours
- communication with fragile users - n. 2 hours
Bridging Courses
no
Learning Achievements (Dublin Descriptors)
Regarding the subject matter the student will need to demonstrate:
Mastery of the national and regional legislation governing social services
Knowledge of social services in areas of interest regarding senior citizens, minors, disabled persons and mental disabilities
Knowledge of welfare, educational and rehabilitation needs for social service users
Knowledge of dynamics of frail/family/service users
Capacity to plan social services
Knowledge of the main areas of interest about work psychology for the social services, work motivation, leadership, teamwork, stress, burnout, mobbing, communication, relationship with death.
The student has to participate in the management of a social service, understand the problems related to frail users , involve the family and have knowledge of the main teamwork dynamics and the psychological difficulties which caring relationships can entail
Teaching Material
The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it
Supporting Activities
Meetings will be organized with privileged interlocutors (public administrators, family members of users, managers of social services), classroom exercises and, if possible, guided tours of social services. within the expected number of hours
The teaching material and the specific communications of the teacher can be found, together with other support activities, within the Moodle platform › blended.uniurb.it
Teaching, Attendance, Course Books and Assessment
- Teaching
Lectures and seminars, group work and guided tours
- Innovative teaching methods
lFrontal lessons, interactive lessons
- Some topics of the course will be covered following the practice of "debate", Problem-based learning and Learning by doing.
- Working groups
- Theoretical-practical work in the classroom
-Tutorials
- Attendance
Participation in at least three quarters of the lesson hours. Individual study of the texts indicated.
- Course books
1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste 2012 - escluso capitolo 3
2. Marinelli M., Persone che curano, Aracne Editrice, 2017. Pag. 180
3. Salis F., De Felice F., Dinamiche inclusive nella società post complessa. Ricerche, riflessioni, esperienze e narrazioni, in press edizioni 2019
- Assessment
The evaluation criteria used for the tests are: - relevance and effectiveness of the answers in relation to the contents of the program; - level of articulation of the response; - adequacy of the disciplinary language used.
Oral exam. carrying out of ongoing tests to verify the understanding of the topics covered
- Disabilità e DSA
Le studentesse e gli studenti che hanno registrato la certificazione di disabilità o la certificazione di DSA presso l'Ufficio Inclusione e diritto allo studio, possono chiedere di utilizzare le mappe concettuali (per parole chiave) durante la prova di esame.
A tal fine, è necessario inviare le mappe, due settimane prima dell’appello di esame, alla o al docente del corso, che ne verificherà la coerenza con le indicazioni delle linee guida di ateneo e potrà chiederne la modifica.
Additional Information for Non-Attending Students
- Teaching
Study of reference texts and essay to be agreed with the teacher.
- Attendance
no
- Course books
1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste 2012 - escluso capitolo 3
2. Marinelli M., Persone che curano, Aracne Editrice, 2017. Pag. 180
3. Salis F., De Felice F., Dinamiche inclusive nella società post complessa. Ricerche, riflessioni, esperienze e narrazioni, in press edizioni 2019
Besides the books indicated for the students, they will choose with the teacher a particular subject to be developed in depth
- Assessment
The evaluation criteria used for the tests are: - relevance and effectiveness of the answers in relation to the contents of the program; - level of articulation of the response; - adequacy of the disciplinary language used.
Oral exam. carrying out of ongoing tests to verify the understanding of the topics covered and the in-depth thesis
- Disabilità e DSA
Le studentesse e gli studenti che hanno registrato la certificazione di disabilità o la certificazione di DSA presso l'Ufficio Inclusione e diritto allo studio, possono chiedere di utilizzare le mappe concettuali (per parole chiave) durante la prova di esame.
A tal fine, è necessario inviare le mappe, due settimane prima dell’appello di esame, alla o al docente del corso, che ne verificherà la coerenza con le indicazioni delle linee guida di ateneo e potrà chiederne la modifica.
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