ORGANIZATION AND MANAGEMENT SERVICES
ORGANIZZAZIONE E GESTIONE DEI SERVIZI
| A.Y. | Credits |
|---|---|
| 2023/2024 | 5 |
| Lecturer | Office hours for students | |
|---|---|---|
| Franco De Felice | Tuesday from 1 pm to 2 pm |
| Teaching in foreign languages |
|---|
|
Course with optional materials in a foreign language
English
This course is entirely taught in Italian. Study materials can be provided in the foreign language and the final exam can be taken in the foreign language. |
Assigned to the Degree Course
| Date | Time | Classroom / Location |
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| Date | Time | Classroom / Location |
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Learning Objectives
The course aims to provide useful knowledge to actively participate in the promotion, organization and management of social, health and educational services; starting from the knowledge of national legislation and the Marche Region; The implementing regulations on some types of services will be deepened. Aspects related to the psychology of work in these types of services will then be treated. Subsequently, also through testimonies and guided tours, students will be involved to allow them to live the organizational and management experience. The design, organization and management of day services for the disabled will be deepened
Program
Partendo dalla analisi dell'evoluzione storico normativo dei servizi sociali in Italia e nella Regione Marche, verrà dedicata particolare attenzione alla organizzazione e gestione dei principali servizi sociali rivolti ad anziani, minori, disabili e disturbati psichici, Si approfondirà la progettazione, organizzazione e gestione di servizi diurni per disabili
l'insegnamento affronterà i seguenti argomenti secondo il seguente ordine.
- analisi della normativa nazionale e regionale sui servizi sociali
- i servizi sociali per minori
- i servizi sociali per disabili
- i servizi sociali per anziani
- i servizi sociali per disabili psichici
- la pandemia e i suoi effetti sul mondo del lavoro
- il lavoro di gruppo
- le Non Technical Skill e le Soft Skill
- stress, burnout and mobbing
- inadequate work behaviour
- social networks and social support
l'empowerment
- the Third sector
- design, organization and management of a day service for disabled people
Bridging Courses
no
Learning Achievements (Dublin Descriptors)
Knowledge and understanding: having acquired the contents of the program, understanding the fundamental lines and specific aspects of the organization and management of services.
Application of knowledge and uderstanding: knowing how to apply the concepts, ideas, theories and methodologies learned even in contexts other than the original one; know how to use knowledge and concepts to hypothesize interventions and projects on specific issues; know how to identify relationships also at an interdisciplinary level.
Making judgements: develop critical, autonomous and flexible thinking through reasoning and reflection on the various contents learned; open up to the complexity of the reality of the organization and management of socio-educational services through an exploratory and research attitude; question one's own and others' theories.
Communication skills: demonstrate that they have acquired a sure mastery of the basic lexicon of the discipline and know how to use it in a coherent and logically structured way (use of analysis and synthesis, inductive and deductive processes).
Learning skills: at the end of the course the student must have acquired the ability to clearly express the contents of the course, to communicate them through a correct disciplinary language, to argue on issues and problems of the organization and management of educational services.
Teaching Material
The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it
Supporting Activities
no
Teaching, Attendance, Course Books and Assessment
- Teaching
Lectures, exercises, seminars, guided visits to social services, working groups
- Innovative teaching methods
Teaching methods: lectures, interactive lessons
- Some topics of the course will be covered following the practice of "debate", Problem-based learning and Learning by doing.
- Working groups
- Theoretical-practical work in the classroom
-Tutorials
- Attendance
Attendance, although not mandatory, is recommended
- Course books
1. De Felice F., Organization and management of social and health services, Anicia edizioni, Rome 2023
2. Genova A., Disability: between institutional barriers and symbolic violence, Il Mulino Editore, BO, 2023
3. Salis F., De Felice F., Inclusive dynamics in the post-complex society. Research, reflections, experiences and narratives, Anicia editions, Rome 2019
- Assessment
The evaluation criteria used for the tests are: - relevance and effectiveness of the answers in relation to the contents of the program; - level of articulation of the response; - adequacy of the disciplinary language used
Oral exam
- Disabilità e DSA
Le studentesse e gli studenti che hanno registrato la certificazione di disabilità o la certificazione di DSA presso l'Ufficio Inclusione e diritto allo studio, possono chiedere di utilizzare le mappe concettuali (per parole chiave) durante la prova di esame.
A tal fine, è necessario inviare le mappe, due settimane prima dell’appello di esame, alla o al docente del corso, che ne verificherà la coerenza con le indicazioni delle linee guida di ateneo e potrà chiederne la modifica.
Additional Information for Non-Attending Students
- Teaching
Lectures, exercises, seminars, guided tours to social services
- Attendance
not
- Course books
1. De Felice F., Organization and management of social and health services, Anicia edizioni, Rome 2023
2. Genova A., Disability: between institutional barriers and symbolic violence, Il Mulino Editore, BO, 2023
3. Salis F., De Felice F., Inclusive dynamics in the post-complex society. Research, reflections, experiences and narratives, Anicia editions, Rome 2019
- Assessment
The evaluation criteria used for the tests are: - relevance and effectiveness of the answers in relation to the contents of the program; - level of articulation of the response; - adequacy of the disciplinary language used
Oral exam
- Disabilità e DSA
Le studentesse e gli studenti che hanno registrato la certificazione di disabilità o la certificazione di DSA presso l'Ufficio Inclusione e diritto allo studio, possono chiedere di utilizzare le mappe concettuali (per parole chiave) durante la prova di esame.
A tal fine, è necessario inviare le mappe, due settimane prima dell’appello di esame, alla o al docente del corso, che ne verificherà la coerenza con le indicazioni delle linee guida di ateneo e potrà chiederne la modifica.
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